Return Policy

Important details on how products get from our Rooted Home to yours:

Return Policy

We appreciate you shopping with A Rooted Home and want you purchase with confidence. Please review product descriptions and photos to help you make an informed decision and reach out to us at orders@arootedhome.com with any questions before submitting your purchase.

Returns

Due to the nature of our small business, all orders are non-refundable. We do not offer returns or exchanges. In the rare instance an item arrives defective or damaged, please reach out to us at orders@arootedhome.com within 7 days of receiving the item and include photos of the issue in your email. We will need these photos to submit a claim and will work quickly to resolve this issue to your satisfaction.

Shipping

Many of our products are made just for you and our timeline is adjusted accordingly. We are confident the wait will be worth it. Please note the fulfillment of your order takes between 2-5 business days (depending on the items) . Shipping time is calculated beyond those processing days and can take anywhere between 7-10 business days. Oftentimes this is sooner, but we need to let you know of the possibility.

Once your order is submitted, A Rooted Home is unable to adjust your order for discounts or make revisions.

Tees, Hoodies + Hats

All items are made-to-order for you by an environmentally conscience printer using non-toxic, eco-friendly inks. This means you can feel good about what you’re wearing and how it is made! Please review product photos and descriptions specific to fit and sizing before purchase. These orders will arrive separately and directly from our printer in nondescript packaging so as to save you on shipping costs and time. If the item is a gift and you would like it specially packaged, we are happy to work with you, see “Gifts” below.

Prints + Stickers

Sent directly to you from A Rooted Home, these arrive carefully packaged in cardboard mailers.

Candles

Candles require extra shipments costs and care to make sure they arrive safe and sound.

Digital Downloads

Because of the instant access, these files are final sale. If you have questions or issues regarding printing, please contact us.

Gifts

We can create custom gift boxes with a beautiful variety of products from A Rooted Home for your recipient. Contact orders@arootedhome.com to collaborate with us!

Coupons + Offers

Offered for single use within timeframe noted and not applicable to previous purchase.

Local Pickups + Pop-Ups

If you live locally (Geneva, St. Charles, Batavia, Elburn, IL) please contact orders@arootedhome.com before placing your purchase for a special coupon code for local order pickups. These are offered on specific dates and times.

A Rooted Home offers pop-up shops for local women’s events. Please contact michelle@arootedhome.com for more details.